FAQs

1. The birth kit price on our site doesn’t include any taxes or shipping, the price you were given probably does include tax and shipping.
2. Your midwife may have modified her kit content with In His Hands, therefore changing the price.  These changes may not be reflected in the price that you have.
3. Price increases are occasionally necessary and may cause the custom birth kit price to be different.

The InHisHands.com price is the correct price of what we have on file for your midwife.  You will be sent the most up-to-date version of your midwife's custom birth kit and not charged anymore than the price reflected on InHisHands.com .

If you want to omit items from your midwife’s custom birth kit, you may do so by identifying the items that you don’t want in the “Comments:” box during the checkout process.  These items will be taken off your order and your credit card will not be charged for these items.  If you paid via PayPal, then a PayPal refund will be sent to you.

Before omitting items, please make sure that this is OK with your midwife.

 

There are several ways:

Some midwives include a list of their birth kit contents with information that they provide you.

If you haven’t received this list then ask your midwife if she has a list of the kit contents.

Send an email to Sales@InHisHands.com with your midwife’s name and ask for a list of her birth kit.

 

 Some will work, but most will not as In His Hands is not an approved merchant for most of these card types.  To avoid delays with your order, it is best to use a credit card that is not a health savings card.

 

  Most orders will ship within one business day after your order is placed and will take up to 4 business days to reach you.

Currently InHisHands.com does not have this capability.  If you have not received your package within a week after ordering, then please send a tracking number request to Sales@InHisHands.com and we will reply to you about your package.

 

Due to the nature of the products and their intended use, we are unable to accept birth kits as returns.  Birth kits that are returned will not be given any refund.

If you need to return an item that is not part of a birth kit, then please return the item to:

US Postal:     In His Hands, PO Box 467, Liberty Hill, TX  78642

FedEx or UPS:     In His Hands, 325 Cole Dr, Liberty Hill, TX  78642

Please include the following:

1. Copy of your invoice
2. Reason for return
3. Phone number where you can easily be reached

A credit or refund will be given for returns that are received in resalable condition.

 

Please double-check to ensure that a mistake has been made, then please email Sales@InHisHands.com or call 800-247-4045 with the following information:

1. Invoice number
2. Item description of missing item
3. Quantity of missing item
4. Phone number where you can easily be reached

We will investigate and notify you by phone call or email of our solution.

 

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